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Privacy Policy

Last Updated: August 16, 2026

Dongguan SMLPatch Co., Ltd. (“SML PATCH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit smlpatch.com, submit an inquiry, request information about our custom patch manufacturing services, or otherwise communicate with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us and certain technical information generated when you use our website.

Information You Provide Through Our Inquiry Form

When you submit an inquiry through our website, we may collect:

Your message may include information related to your custom patch project, such as patch type, quantity, size, materials, backing options, artwork requirements, intended use, or other production details.

If you later choose to send us additional project information, artwork, images, or files through email or another agreed communication method, we may also process that information for the purpose of responding to your request or providing our services.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This information may include:

We use this information primarily to understand how visitors use our website, improve website performance, measure advertising effectiveness, and improve the user experience.

2. How We Use Your Information

We may use the information we collect for the following purposes.

Responding to Your Inquiry

We use the information you submit to:

Providing Our Services

If your inquiry develops into a business relationship, we may use relevant information to:

Improving Our Website

We use website usage and analytics information to:

Website Security

We may process technical information when reasonably necessary to maintain website security, prevent abuse, detect suspicious activity, and protect our systems.

3. We Do Not Automatically Add Inquiry Emails to Marketing Lists

Submitting an inquiry through our website does not automatically subscribe you to promotional or marketing emails.

We use the email address you provide primarily to respond to your inquiry and communicate with you regarding your request, quotation, project, or business relationship with SML PATCH.

If we introduce a separate email marketing program in the future, we will obtain consent where required by applicable law.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the website, analyze website traffic, understand visitor behavior, and measure advertising performance.

We currently use services including:

Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may process information such as device and browser information, session information, approximate location, website activity, and cookie identifiers.

We use this information to analyze website performance and improve our website and services.

Google Ads Conversion Tracking

We use Google Ads conversion tracking to help us understand whether visitors who arrive through our advertising campaigns take actions on our website, such as submitting an inquiry.

This helps us evaluate and improve the effectiveness of our advertising.

Google may use cookies or similar technologies in connection with these services.

Google Tag Manager

We use Google Tag Manager to manage and deploy website measurement and tracking technologies.

Google Tag Manager may facilitate the operation of other analytics and advertising tags used on our website.

Microsoft Clarity

We use Microsoft Clarity to better understand how visitors interact with our website.

Clarity may collect website interaction information such as:

Microsoft Clarity may use cookies and similar technologies to provide behavioral analytics, heatmaps, and session replay features.

We use this information to identify usability issues and improve the website experience.

5. Cookie Choices and Consent

Some cookies are necessary for the basic operation of our website, while analytics and advertising cookies may not be strictly necessary.

Where required by applicable law, we will request your consent before activating non-essential analytics or advertising cookies.

You may be able to accept, reject, or manage certain categories of cookies through our website’s cookie consent settings.

You can also control or delete cookies through your browser settings.

Disabling certain cookies may affect how some website features or analytics services operate.

6. Legal Bases for Processing

Where laws such as the EU General Data Protection Regulation (“GDPR”) or UK GDPR apply, we process personal information only when we have an appropriate legal basis.

Depending on the circumstances, this may include:

Pre-Contractual Steps and Contract Performance

When you contact us to request information, pricing, samples, or a quotation, processing your information may be necessary to take steps at your request before entering into a business agreement.

If you become a customer, processing may also be necessary to provide the products or services you have requested.

Legitimate Interests

We may process certain information where reasonably necessary for legitimate business interests, including:

We consider these interests in relation to your privacy rights.

Consent

Where required by applicable law, we rely on your consent for certain analytics, advertising cookies, or similar technologies.

You may withdraw your consent at any time through available cookie preference controls.

Legal Obligations

We may retain or process certain information where necessary to comply with applicable legal, regulatory, accounting, tax, customs, or other legal requirements.

7. How We Share Information

We do not sell the personal information that you submit through our inquiry form for monetary consideration.

Your inquiry information is used primarily by SML PATCH for responding to your request and handling your business inquiry.

We do not automatically transfer inquiry details into third-party marketing databases or CRM systems.

However, website usage information may be processed by service providers that support the operation, analytics, and advertising functions of our website.

These providers currently include:

These providers may process technical, cookie, advertising, or website usage information according to their applicable terms and privacy practices.

We may also disclose information where reasonably necessary to:

8. International Data Transfers

Dongguan SMLPatch Co., Ltd. is located in Dongguan, Guangdong, China, and our website is accessible internationally.

If you contact us from another country, the information you submit may be transferred to and processed in China.

In addition, third-party website service providers such as Google and Microsoft may process website usage information in countries outside your place of residence.

Where required by applicable data protection laws, appropriate safeguards or legally recognized transfer mechanisms may be used for international transfers of personal information.

9. How Long We Keep Your Information

Information submitted through our inquiry form is generally retained for up to 12 months from the date of collection.

After this period, inquiry information is generally deleted when it is no longer necessary for the purpose for which it was collected.

If an inquiry develops into an active customer relationship or transaction, certain business records may need to be retained for a longer period where reasonably necessary for:

Website analytics information may be retained according to the configurations and retention policies applicable to the analytics or advertising services we use.

10. Data Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information against:

Access to inquiry and customer information is limited to persons who reasonably need that information to respond to inquiries or provide our services.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

These rights may be subject to legal conditions, limitations, or exceptions.

To exercise an applicable privacy right, please contact us at:

sales@smlpatch.com

We may request reasonable information to verify your identity before completing certain privacy requests.

12. Privacy Information for EEA and UK Visitors

If you are located in the European Economic Area or United Kingdom, applicable data protection laws may provide additional rights regarding your personal information.

Depending on the circumstances, you may have the right to:

Withdrawal of consent does not affect the lawfulness of processing performed before consent was withdrawn.

You may also have the right to lodge a complaint with the relevant data protection supervisory authority in your country.

13. California Privacy Rights

If California privacy laws apply to SML PATCH or a particular processing activity, California residents may have additional rights regarding their personal information.

Depending on applicable law, these rights may include:

SML PATCH does not sell information submitted through our inquiry form for monetary consideration.

Certain advertising, analytics, or tracking technologies may involve disclosures that could be treated as “sharing” under some privacy laws depending on how those technologies are configured.

Where legally required, appropriate privacy choices or opt-out mechanisms will be provided.

14. Children’s Privacy

Our website provides custom manufacturing services and is intended for business customers and persons seeking information about our products and services.

Our website is not directed toward children.

We do not knowingly collect personal information from children through our inquiry form.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

15. Third-Party Services and Links

Our website may contain links to third-party websites or services.

These third parties operate independently from SML PATCH and may have their own privacy policies and data practices.

We are not responsible for the privacy practices of third-party websites or services.

We encourage users to review the relevant privacy notices before providing information to third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

When this Privacy Policy is updated, the revised Last Updated date will appear at the top of this page.

We encourage visitors to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Dongguan SMLPatch Co., Ltd.
Dongguan, Guangdong, China

Email: sales@smlpatch.com
Website: smlpatch.com

We will review privacy-related requests and respond as required by applicable law.

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